CommV NOVA LEXA / Nova Wolfwear
Address of registered office: Urselseweg 71, 9910 Aalter
Phone: 0468224276
E-mail: Contact@novawolfwear.com
Company number: VAT BE0794781673

Article 1: General provisions
The e-commerce website of CommV NOVA LEXA / Nova Wolfwear with its registered office at Urselseweg 71, 9910 Aalter , BE0794781673 provides its customers with the option of buying products from its webshop.

These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of Nova Wolfwear, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by CommV NOVA LEXA / Nova Wolfwear.

Article 2: Price

All prices listed are expressed in EURO, always include VAT and all other required duties or taxes that the Customer must bear. Any shipping, reservation or administration fees that are charged must be specified separately.

The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.

Article 3: Availability

Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for CommV NOVA LEXA / Nova Wolfwear. With respect to the accuracy and completeness of the provided information, CommV NOVA LEXA / Nova Wolfwear is solely bound to obligation of means. CommV NOVA LEXA / Nova Wolfwear is in no way liable in event of obvious material or printing errors.

If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance.

The product selection is valid while stocks last and may at any time be changed or withdrawn by CommV NOVA LEXA / Nova Wolfwear.CommV NOVA LEXA / Nova Wolfwear cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases
How to order?

You can find some inspiration on instagram or on our website. You order the shape you like and which fonts you want. After that you can note whatever you like. Which colors you prefer and which you don’t. Which materials you would like me to use (flowers, stickers, collared flakes,..). When i start working on your order i’ll contact you throught instagram or email and we can discuss the details of your order.

Accepted payment methods include credit cards, PayPal, and bank transfers.

Article 5: Delivery and execution of the agreement
When you place an order with us, we want you to be fully informed about how we handle the execution of the agreement, our delivery procedure, the terms of delivery, and any associated shipment charges. Here’s what you can expect:

Execution of the Agreement:
Upon placing an order, you’ll receive an order confirmation email detailing your purchase. This email serves as a confirmation of the agreement between you and us.

Delivery Procedure:
We offer international shipping to Belgium and the Netherlands. Once your order is confirmed and processed, we will prepare it for shipment within 4-6 weeks.

Terms of Delivery:
For deliveries within Belgium and the Netherlands, our standard shipping typically takes 4-6 weeks. Please note that delivery times may vary based on the destination and any potential customs processing.

Shipment Charges:
Delivery charges for orders shipped to Belgium are €7, and for the Netherlands, they are €11. These charges cover the cost of shipping and handling.

We strive to provide a seamless shopping experience, ensuring that your orders are delivered in a timely manner and in excellent condition. Should you have any questions about our execution of the agreement, delivery procedure, terms of delivery, or shipment charges, please feel free to contact our customer support team.
Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the customer’s residence within 4-6 weeks of receipt of the order. 

Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately within 24 hours of receiving the package by the 

Customer to CommV NOVA LEXA / Nova Wolfwear.

The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by CommV NOVA LEXA / Nova Wolfwear.

Article 6: Retention of title

Delivered articles remain the exclusive property of CommV NOVA LEXA / Nova Wolfwear until the moment the Customer pays for the goods in full.

If necessary, the Customer undertakes to inform third parties of the retention of title belonging to CommV NOVA LEXA / Nova Wolfwear, e.g. to anyone who would attempt to seize articles that are not fully paid for.

Article 7: Right of withdrawal

The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from CommV NOVA LEXA / Nova Wolfwear.

If the right of withdrawal is applicable:

The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons.

The right of withdrawal period will expire 14 calendar days after the date;
a) in the case of a service agreement or digital content that is delivered in a non-material medium: “the agreement was entered into”.

  1. b) of the sales agreement: “when the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier”.
  2. c) of the agreements where the Customer will receive separate deliveries of goods from the same order: “when the last of the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier”.
  3. d) of agreements concerning the delivery of goods that consists of different shipments or parts: “when the last shipment or last part has been physically received by the Customer or a third party indicated by the Customer that is not the carrier”.
  4. e) of the agreement concerning regular delivery of goods during a specific period: “when the first shipment of goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier”.

To exercise the right of withdrawal, the Customer must notify CommV NOVA LEXA / Nova Wolfwear, Urselseweg 71, 9910 Aalter. VAT BE0794781673, Phone: 0468224276, E-mail: contact@novawolfwear.com in an unambiguous statement about their decision to withdraw from the agreement. The Customer may use the attached template withdrawal form, but it is not obligatory.

The Customer may input and submit the template withdrawal form or any other unambiguously formulated statement in a digital manner via our website novawolfwear.com. If the Customer uses this option, we will immediately send the customer a confirmation receipt of their withdrawal using a sustainable data carrier. To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.

In any event, the Customer has no later than 14 calendar days from the day that they notify CommV NOVA LEXA / Nova Wolfwear of their decision to withdraw from the agreement to send back or hand over the goods to Urselseweg 71, 9910 Aalter, Belgium. The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.

The direct costs for returning the goods shall be borne by the Customer.

If the returned product is reduced in value in any way, CommV NOVA LEXA / Nova Wolfwear is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.

Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.

If the Customer withdraws from the agreement, CommV NOVA LEXA / Nova Wolfwear shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that CommV NOVA LEXA / Nova Wolfwear was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, CommV NOVA LEXA / Nova Wolfwear may wait on the reimbursement until all the goods have been sent back, or until the Customer has demonstrated that he has sent back the goods, whichever is earliest. 

Any additional costs resulting from the Customer choosing another form of delivery other than by the cheapest standard delivery offered by CommV NOVA LEXA / Nova Wolfwear will not be refunded.

CommV NOVA LEXA / Nova Wolfwear shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.

If the right of withdrawal does not apply, state the reasons as based on the following categories:

The Customer may not exercise the right of withdrawal for:

  • service contracts after the provision of service has been completed in its entirety
    ● the provision or supply of goods or services whose price depends on fluctuations in the financial market that CommV NOVA LEXA / Nova Wolfwear has no influence upon and that may occur within the withdrawal period.
    ● the delivery of goods manufactured according to the Customer’s specifications or that are clearly destined for a specific person.
    ●  the delivery of goods that spoil quickly or that have a limited shelf life.
    ●  the delivery of sealed goods that are not suitable for return due to reasons of health or hygiene protection and where the seal has been broken after delivery.
    ● the delivery of goods that are irrevocably mixed with other products after delivery due to the nature of the goods.
    ● the delivery of alcoholic beverages where the price is agreed upon when entering into the sales agreement, but where the delivery can only occur after 30 days, and where the actual value is dependent on fluctuations in the market that the business has no influence over.
    ● agreements where the Customer specifically requests CommV NOVA LEXA / Nova Wolfwear  to carry out urgent repairs or maintenance.
    ● the delivery of sealed audio and video recordings and sealed computer software where the seal is broken after delivery.
    ● the delivery of newspapers, journals or magazines with the exception of agreements for a subscription to such publications.
    ●  agreements that were entered into in a public sale.
    ●  the provision of accommodation other than for residential purposes, transport of goods, car rental services, catering or services related to leisure activities when the agreement stipulates a specific date or period of execution.
    ● the supply of digital content that is not supplied on a tangible medium when the service has started with the explicit prior consent of the Customer and provided the Customer has confirmed that he thereby lost his right of withdrawal.
    ● the agreements for services for betting and lotteries.

Exclusion of Right of Withdrawal: The right of withdrawal is excluded for personalized products that have been custom-made according to the customer’s specifications.

Article 8: Guarantee

The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.

To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods.

For articles purchased online and are delivered to the home of the Customer, the Customer must contact the CommV NOVA LEXA / Nova Wolfwear  customer service and to return the product to CommV NOVA LEXA / Nova Wolfwear.

Upon detection of a deficiency, the Customer must inform CommV NOVA LEXA / Nova Wolfwear  as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided.

The guarantee are never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.

Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.

Article 9: Customer service

CommV NOVA LEXA / Nova Wolfwear customer service can be reached at phone number +32 468 22 42 76, via e-mail at contact@novawolfwear.com or by mail at the following address Urselseweg 71, 9910 Aalter. Any complaints can be made through the aforementioned customer services contact methods. 

Article 10: Penalties for non-payment

Unless expressly agreed otherwise in writing, the invoice is payable in cash. In the event of non- payment of all or part of the price, the provisions of Book XIX of the Code of Economic Law will apply, and the seller will send the customer a free reminder to pay the amount due within 14 calendar days. If the customer does not pay within that period, the outstanding amount will be increased by an annual interest calculated at the reference interest rate plus eight percentage points referred to in Article 5, paragraph 2, of the law of 2 August 2002 on the fight against theft. payment arrears in commercial transactions calculated from the calendar day following the day on which the free reminder was sent to the customer, as well as a fixed amount of:

  • A)  20 euros if the balance due is less than or equal to 150 euros;
  • B)  30 euros plus 10% of the amount due on the tranche between 150.01 and 500 euros if the
    balance due is between 150.01 and 500 euros;
  • C)  65 euros plus 5% of the amount due on the tranche above 500 euros with a maximum of 2000
    euros if the balance due exceeds 500 euros.

Without prejudice to the foregoing, CommV NOVA LEXA / Nova Wolfwear is entitled to take back the unpaid or incompletely paid for articles.

Article 11: Invalidation – non-relinquishment

If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by CommV NOVA LEXA / Nova Wolfwear to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.

Article 12: Amendments to the Terms

These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of CommV NOVA LEXA / Nova Wolfwear. In case of inconsistencies, the present Terms take precedence.

Article 13: Proof

The Customer accepts that electronic communications and backups shall serve as furnishing of proof.

Article 14:: Applicable law – jurisdiction

Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. Unless the Customer is a consumer, only the courts of the nearest city or relevant jurisdiction have jurisdiction in the case of any disputes.

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